payment & delivery

Buying online through the Sarah Thomas, Editions Noosa website store allows you to shop comfortably and at leisure and pay by credit card or PAYPAL. You are buying directly from the artist and all transactions, packing and delivery arrangements are dealt with personally by Sarah.

Great care and attention has been taken to describe and portray each artwork item clearly, faithfully and in detail so you can be confident that you are purchasing exactly what you want and be assured of its high quality.

Sarah will endeavor to look after your order promptly and ship your purchase as soon as payment clears or within 3 business days. You will receive a confirmation email once your order has been sent. If for some reason there is a delay she will contact you to let you know.

Depending on the size of your purchase Sarah will use Australia Post, Couriers Please or another reputable art specialist courier.

Delivery times will vary according to the product and destination.

Please allow 3 – 7 business days for delivery within Australia

7 – 14 business days for delivery worldwide

Please allow extra time for customs clearance on international shipments

Please contact her by email or telephone should you have any questions.

 

ORIGINAL PAINTINGS

Sarah realizes that purchasing a valuable and often large original artwork is a completely different kettle of fish to buying a greeting card. Each painting is unique and each destination will be different.

For this reason she asks that you contact her directly as she wishes to look after you throughout the process thus ensuring top quality customer service all the way until the painting is hung safely in its new home. She will provide you with information about the painting and payment and delivery options. Once payment is received she will make arrangements with the courier to deliver to your door.

Sarah will be personally packing all products. In the case of original paintings the artwork will be professionally packed using bubble wrap, thick cardboard and fragile stickers. It will be clearly labelled.

For international shipping of an artwork Sarah finds it is usually best and far more economical to take the painted canvas off the timber frame for you and roll it to send in a postal cylinder. When received the proud new owner can take it to a local framer to be restretched. Her choice for this service is Pack & Send Couriers.

Sarah will notify you when the art courier has picked up the painting from her door and when it is expected to arrive at your door. You will also be able to track your item.

All artworks arrive ready to hang with a high quality, fitted cord hanger at the rear.

Each painting has been carefully sealed and administered with a protective varnish coat which not only enriches the paint colours but allows you to care for the piece easily. They may be dusted or wiped gently with a clean soft and slightly damp cloth.

 

OTHER PAYMENT OPTIONS

You may prefer to call Sarah or visit her in the studio and have the option of paying:

  • by cash
  • by cheque
  • by direct debit into her account

 

Payment must be received prior to delivery

 

PAYMENT PLANS

Payment plans are accepted on all original works over $1000. If you wish to set up a payment plan please contact Sarah prior to purchasing to make payment arrangements. Paintings need to be paid in full before shipping.

 

RETURN/EXCHANGE POLICY

If you encounter a problem or you are not completely happy with your purchase please email or call Sarah to discuss a solution. In the event that goods are damaged they will be returned and repaired or replaced.

 

COMMISSIONS

Sarah welcomes commissions. Most of her time now is spent painting something special to suit a particular client’s brief – as a special event gift, to suit their décor or to depict a family and sometimes with interior designers to enhance a theme. Contact Sarah to begin a discussion… which then leads to sketches… which then leads to you receiving a series of emails showing your painting’s progress. Sarah welcomes your input along the way, ensuring you are absolutely happy with the final product. Fun!

 

COPYRIGHT

Under Australian and International law all artwork remains the copyright of Sarah Thomas, Editions Noosa and may not be used or reproduced without the written consent of the artist. Sharing any content of Editions Noosa Art by Sarah Thomas on social media may only be done utilizing the 'sharing tools' provided on each page.

For all other enquiries please contact me via my contact page.

Thank you

 

Sarah's Mission

“Life is a gift and what joy and beauty there is in life. Sometimes we need to remind ourselves of this. Every time I stand before a canvas I have a simple quest – to create a thing of beauty, something fun, warm and happy to make the viewer smile. That is what art should be about… spread the joy!”

 

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Artwork and content © copyright Sarah Thomas Editions Noosa 2016. Website designed by Pauline Gleeson Graphic Design